Refund policy

Right of withdrawal for the sale of goods

Right of withdrawal for consumers

(A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.)

Instructions for withdrawal

Right of withdrawal

You have the right to withdraw from this contract within one month without giving any reason.

The withdrawal period is one month from the day,

• on which you or a third party named by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered together;
• on which you or a third party named by you, who is not the carrier, took possession of the last good, provided that you ordered several goods as part of a single order and these are delivered separately;
• on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last item, provided that you ordered goods that are delivered in several partial shipments or items;

To exercise your right of withdrawal, you must inform us, Aureon Operations UG (haftungsbeschränkt), Eschenweg 10, 53177 Bonn, telephone number: +49 175 6899972, e-mail address: kontakt@jumpseat-shop.de by means of a clear statement, for example a letter sent by post or an e-mail, of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but its use is not mandatory.

You can also exercise your right of withdrawal online by using a correspondingly designated button, such as “Withdraw from contract”, on our website www.jumpseat-shop.de. If you use this online function, we will immediately send you an acknowledgement of receipt on a durable medium, for example by e-mail, containing information about the content of the withdrawal declaration and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send the notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the delivery costs, with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us, without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of 14 days has expired.

We bear the costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts:

• for the supply of goods that are not prefabricated and for the production of which an individual selection or decision by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs;
• for the supply of goods that are liable to deteriorate or expire rapidly;
• for the supply of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;
• for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts:

• for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
• for the supply of goods that, after delivery, have become inseparably mixed with other goods due to their nature;
• for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

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Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it to us.)

To:
Aureon Operations UG (haftungsbeschränkt)
Eschenweg 10
53177 Bonn
E-mail address: kontakt@jumpseat-shop.de

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

Ordered on (*) / received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s), only if this form is submitted on paper

Date

(*) Delete as appropriate.